Sold, Ship Now! How Amazon Changed Customer Service Forever

Amazon is well known for it’s customer service, or rather, rules that define customer service. Which means, Amazon doesn’t care, it will give the customer whatever it wants. When it comes to refunds, no problem here’s your money.

Have an issue? No problem, consider it fixed. It’s not like we’re paying for it, we’ll just charge our Merchants.

This has worked well for Amazon’s reputation, but what most people don’t take into consideration is that almost half of Amazon’s sales come from third party merchants. This creates a controlling and dominating relationship between merchant and Amazon. Third party merchants, some or most of them fulfilling their own orders must also abide by Amazon’s customer service requirements.

It puts merchants in a do or die situation with almost no Amazon support for merchants and no help to be found. Amazon will throw away merchants like trash without hesitation.

Endless horror stories of Amazon refusing to limit or remove wrongful customer feedback continually threatens merchants account status with no help from Amazon. The used goods industry suffers the most from this as customers fail to read product descriptions and oftentimes expect used gear to be in the same condition as new gear.