Sold, Ship Now! How Amazon Changed Customer Service Forever

Thomas Van
4 min readSep 12, 2020

Amazon is well known for it’s customer service, or rather, rules that define customer service. Which means, Amazon doesn’t care, it will give the customer whatever it wants. When it comes to refunds, no problem here’s your money.

Have an issue? No problem, consider it fixed. It’s not like we’re paying for it, we’ll just charge our Merchants.

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